Shipping policy
Last updated: September 19, 2026
At Botanalia, we aim to get your order to you as quickly and smoothly as possible.
Processing
Orders are typically processed within 1 - 3 business days. Once your order has shipped, you will receive a confirmation email with tracking information where available.
Shipping & Delivery
We ship worldwide.
Estimated delivery after dispatch:
6 – 12 business days
Delivery times are estimates and may occasionally be affected by customs, local carriers, public holidays, weather, or other circumstances outside our reasonable control.
Tracking
Tracking details will be provided by email where available. Please allow a short period after dispatch for tracking information to update.
Orders containing multiple products may occasionally arrive in separate packages.
Incorrect Addresses
Please make sure your shipping information is correct before placing your order.
If you notice a mistake, contact us as soon as possible. We will try to update your details before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.
Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees imposed by your country.
Unless stated otherwise at checkout, these charges are the customer's responsibility.
Lost, Delayed or Damaged Orders
If your order is significantly delayed, appears lost, arrives damaged, or you receive the wrong item, please contact us with your order number and details of the issue.
For damaged or incorrect items, we may request photos or video to help us resolve the issue.
Where appropriate, we will arrange a replacement, refund, or other remedy in accordance with applicable law.
Returns
Returns and refunds are covered separately under our Returns & Refund Policy.
Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.
Contact Us
JRT Global LLC, trading as Botanalia
1209 Mountain Road Place Northeast
Albuquerque, New Mexico 87110
United States
Email: Motiviger@outlook.com
Phone: +1 917 764 9767
Customer Service: Monday – Friday, 09:00–17:00 GMT
Response time: Within 24 – 48 hours