Terms of service
Last updated: September 19, 2026
Welcome to Botanalia. These Terms of Service apply when you visit our website or purchase products from us.
Botanalia is operated by JRT Global LLC, trading as Botanalia. By using our website or placing an order, you agree to these Terms.
Products & Orders
We aim to display our products, descriptions, images and prices as accurately as possible. Minor variations in colour, appearance, size or packaging may occur where reasonable.
All orders are subject to availability and acceptance. We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, pricing errors, product unavailability or incorrect information.
If we cancel an order after payment has been taken, the affected amount will be refunded.
Prices & Payment
Prices are displayed on our website in the applicable currency.
Any shipping charges, taxes or other charges payable to us will be shown before you complete your purchase where applicable.
Payment must be successfully completed before an order is processed.
Shipping & Delivery
We ship worldwide. Orders are typically processed within 1 – 3 business days, with estimated delivery within 6 – 12 business days after dispatch.
Delivery times are estimates unless expressly stated otherwise.
Please see our Shipping Policy for complete information about processing, delivery, tracking, customs and international orders.
Returns & Refunds
Returns, refunds, damaged products and order cancellations are handled according to our Returns & Refund Policy.
Nothing in these Terms limits any mandatory consumer rights that apply to you. For example, qualifying EU online purchases generally carry statutory withdrawal rights, and EU consumers also have legal protections for non-conforming goods.
Accuracy of Information
We make reasonable efforts to ensure information on our website is accurate and up to date.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing or promotions.
Where permitted by law, we may correct errors or update information. If an error materially affects an order you have already placed, we will contact you and provide any options required by applicable law.
Website Use
You may not use our website:
- for unlawful or fraudulent purposes;
- to interfere with the operation or security of the website;
- to transmit malicious software or harmful code;
- to infringe our rights or the rights of others; or
- to attempt to gain unauthorised access to our systems.
We may restrict access to the website where reasonably necessary to protect Botanalia, our customers or our systems.
Intellectual Property
The Botanalia name, branding, website design, original images, graphics, written content and other materials owned by us are protected by applicable intellectual-property laws.
You may not reproduce, distribute, commercially exploit or use our protected materials without permission, except where permitted by law.
Third-Party Services
Our website may use or link to services provided by third parties, including payment processors, shipping providers and other technology providers.
Their services may be governed by their own terms and privacy policies.
Liability
To the fullest extent permitted by applicable law, JRT Global LLC will not be liable for indirect, incidental or consequential losses arising from use of our website or products where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.
Privacy
Your use of our website and the handling of personal information are also subject to our Privacy Policy and, where applicable, our Cookie Policy.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.
The version published on our website at the time of your purchase will apply to that transaction, subject to applicable law.
Governing Law
These Terms are governed by the laws applicable to JRT Global LLC in the State of New Mexico, United States, without excluding any mandatory consumer protections that apply to customers in their country of residence.
In particular, nothing in this section deprives consumers of mandatory protections that cannot lawfully be waived by contract.
Contact Us
For questions about these Terms or your order, contact:
JRT Global LLC, trading as Botanalia
1209 Mountain Road Place Northeast
Albuquerque, New Mexico 87110
United States
Email: Motiviger@outlook.com
Phone: +1 917 764 9767
Customer Service: Monday – Friday, 09:00–17:00 GMT
Response time: Within 24 – 48 hours